Had a Car Accident? We Handle Everything and Get You Back on the Road

Replacement Vehicles Available Now
Delivered to your door, often same day.
Transparent Fees
Straightforward, results-driven pricing.
Start Your Claim Now
No Up-Front Costs*
We recover costs from the at-fault insurer.
Australia’s Largest
Accident management company
4,000+ Reviews
Trusted by thousands of Australian drivers
40+ Repairers
Quality repairs nationwide
1 Call
We handle everything
Who we are

NSW’s Leading Accident Management Experts

At Crash Claim, we specialise in managing not-at-fault motor accident claims across New South Wales. Our experienced team is dedicated to delivering the best possible outcome for drivers, ensuring your rights are protected and the entire claims process is handled from start to finish. We provide clear, straightforward guidance tailored to your situation — managing towing, repairs, insurers and replacement vehicles so you can get back on the road without the stress.

WHAT WE DO

Managing Not-At-Fault Accident Claims with Expertise and Care

Being involved in a motor accident can be overwhelming and stressful — especially when it wasn’t your fault. Crash Claim is here to guide you through the entire process. We manage every aspect of your claim, from towing and replacement vehicles to repairs and insurer negotiations, helping NSW drivers get back on the road quickly and without unnecessary hassle.

How Can Crash Claim Help After an Accident?

With extensive experience in not-at-fault accident management, Crash Claim provides end-to-end claim support. We deal directly with the at-fault insurer, coordinate vehicle repairs through our trusted repair network, and arrange like-for-like replacement vehicles delivered to your door. Our goal is to protect your rights, minimise disruption, and handle the complexities so you don’t have to.

Concerned About Costs?

We believe the claims process should not add financial stress. In eligible not-at-fault claims, there are no up-front costs to you. We recover costs directly from the at-fault insurer where applicable, so you can focus on getting back to normal.

Why Crash Claim?

As one of Australia’s largest accident management companies, Crash Claim has helped thousands of drivers navigate the claims process with confidence. With a dedicated claims consultant assigned to you, a network of 40+ quality repairers, and replacement vehicles delivered directly to your location, we provide reliable, professional support from start to finish. Whether you need towing, repairs, a replacement vehicle, or full claim management, Crash Claim is your trusted accident management partner in NSW.

ACCIDENT CLAIM MANAGEMENT

If you’ve been in a not-at-fault accident, you’re entitled to professional support and full claim management.

Get support for
Accident Claim Management
Towing from the Accident Scene
Like-for-Like Replacement Vehicles
Vehicle Assessment and Repairs
Direct Insurer Negotiations
Liability Dispute Assistance
Personal Injury Claim Support
Get support for
Driver Protection and Recovery
No Up-Front Cost Claim Management*
Excess-Free Claims (Eligible Cases)
No Claim Bonus Protection
Access to 40+ Quality Repairers
Manufacturer Parts Where Applicable
Settlement and Cost Recovery
COMPREHENSIVE SUPPORT

You may need assistance across multiple areas after a not-at-fault motor accident.

Accident Scene Coordination
Immediate support with towing and secure vehicle collection from the scene.
Repair and Assessment Management
Coordination with trusted repairers and oversight of vehicle assessments and repairs.
Full Claim Management
End-to-end handling of your not-at-fault claim from first call to final resolution.
Liability and Insurer Negotiations
Direct communication with the at-fault insurer to protect your rights and recover costs.
Replacement Vehicle Arrangements
Like-for-like accident replacement vehicles delivered directly to you.
Clear Guidance and Ongoing Updates
Straightforward advice, regular progress updates, and a dedicated claims consultant throughout your claim.
Not sure what to do after your accident?
Tell us what happened and we’ll guide you through your options. We’ll manage the process and protect your rights from the start.
Start Your Claim Now
CLAIM OUTCOMES

Helping you secure the outcome you’re entitled to after a not-at-fault accident.

We assist NSW drivers in recovering costs, protecting their rights, and getting back on the road without financial stress.

Vehicle Repair Management
Coordinating quality repairs through our trusted network to restore your vehicle to pre-accident condition.
Excess-Free Claims (Eligible Cases)
Helping you avoid paying an excess when you are not at fault.
Like-for-Like Replacement Vehicles
Providing a comparable replacement vehicle delivered to your door while your car is being repaired.
No Claim Bonus Protection
Ensuring your no claim bonus is not impacted in eligible not-at-fault claims.
Recovery of Repair Costs
Managing the process of recovering repair expenses directly from the at-fault insurer.
Liability and Cost Dispute Resolution
Handling communication and negotiations with the at-fault insurer to protect your position and recover associated costs.
How we work

Get back on the road in just a few simple steps.

We provide clear, end-to-end accident claim management tailored to your situation, handling the entire process so you don’t have to deal with insurers, repairs or paperwork alone.

Step 1
Start Your Claim

Call us or submit your details online and our team will assess your situation promptly and explain your next steps.

Start Your Claim Now
Step 2
We Manage the Entire Process

You’ll be assigned a dedicated claims consultant who coordinates towing, replacement vehicles, repairs and direct communication with the at-fault insurer on your behalf.

Step 3
You Stay on the Road

While your vehicle is being repaired, we provide a like-for-like replacement vehicle and keep you updated until your car is returned to you — with the claim managed from start to finish.

Service Areas Covered

Supporting drivers across New South Wales.

We Come to You

Our door-to-door service means we can attend your location, arrange vehicle collection, and deliver your like-for-like replacement vehicle directly to you.

Fast Phone & Online Support

Prefer to speak remotely? Our local claims consultants are available by phone and online to guide you through the process and manage everything on your behalf.

Find out if you’re eligible for no up-front cost accident claim management.*

One of our local claims consultants will contact you promptly to assess your situation and explain your next steps.

No Up-Front Costs*
Recovered from the at-fault insurer where applicable.
Covering all of NSW
Replacement Vehicles Available Now
Delivered to your door, often same day.
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